Terms of Service
Effective date: June 20, 2026 · Last updated: June 20, 2026
1. Acceptance of terms
By creating a QueueVIO account, accessing the QueueVIO API, or using any part of the Service (as defined below), you ("Customer" or "you") agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated by reference. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
If you do not agree to these Terms, do not use the Service.
These Terms constitute a binding agreement between you and Simm LLC, the operator of QueueVIO ("QueueVIO," "we," "us," or "our").
2. Description of service
QueueVIO is a cloud-hosted Universal Print API that provides AI-powered job intake, intelligent device routing, connector management, and real-time event streaming for print production environments ("Service"). The Service is offered under the plans described at queuevio.com/#pricing and as otherwise agreed in an Order Form.
3. Accounts and access
3.1 Registration
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your API keys and account credentials, and for all activity that occurs under your account.
3.2 Authorized users
You may grant access to your QueueVIO tenant to authorized employees, contractors, or service accounts ("Users"). You are responsible for each User's compliance with these Terms.
3.3 API keys
API keys are credentials tied to a specific tenant. Do not share keys across tenants, embed them in public source code repositories, or expose them to unauthorized parties. If a key is compromised, revoke it immediately from the Admin panel and notify us.
4. API use and rate limits
Your plan defines monthly job limits and connector counts. We reserve the right to throttle or suspend API access that exceeds plan limits, places unreasonable load on the infrastructure, or is used in a way inconsistent with these Terms. Limits apply per tenant on a rolling 30-day basis.
We provide a Swagger UI and OpenAPI 3.1 specification as the authoritative API reference. We may add new optional fields or endpoints (non-breaking changes) without notice. Breaking changes will be communicated at least 60 days in advance.
5. Acceptable use policy
You agree not to use the Service to:
- Violate any applicable law or regulation
- Submit job payloads or natural-language input that contain unlawful, defamatory, or infringing content
- Attempt to probe, scan, or test the vulnerability of the Service or circumvent security controls
- Reverse-engineer, decompile, or disassemble any part of the Service
- Use the Service in a way that could damage, disable, or impair the Service or interfere with other customers' use
- Resell or sublicense access to the Service without an OEM agreement with us
- Use output from the Service to train a competing AI model without our prior written consent
6. AI features — important notices
6.1 Nature of AI recommendations
QueueVIO's AI job intake and routing features produce recommendations and probability scores, not guaranteed decisions. AI-selected routing candidates, extracted job fields, and confidence scores are informational outputs to assist your production team. You retain full responsibility for reviewing, approving, and acting on any AI-generated recommendation before committing a job to production.
6.2 Hard veto behavior
Deterministic hard vetoes (e.g., substrate out of device envelope, device offline) are applied before AI scoring and are not subject to override by AI confidence. These constraints are designed to prevent physically impossible job assignments. You should validate these constraint configurations when registering devices.
6.3 No warranty on AI accuracy
We make no warranty that AI routing recommendations, confidence scores, or natural-language extraction results will be accurate, complete, or suitable for any particular job. You are solely responsible for verifying extracted job data before approving intents.
6.4 Model changes
We may update the underlying AI models used by the Service at any time to improve performance. Model changes are not considered breaking changes under these Terms.
7. Payment and billing
7.1 Fees
Subscription fees are billed in advance on a monthly or annual basis, as selected at checkout. All fees are in USD and are non-refundable except as expressly stated herein or required by applicable law.
7.2 Trials
Trial accounts are provided at no charge for the period specified on the pricing page. At the end of the trial, the Service will be suspended unless you upgrade to a paid plan.
7.3 Overages
If your usage exceeds plan limits, we will notify you. We may charge overage fees or suspend API access until the next billing cycle. Overage rates are available at checkout or on request.
7.4 Failed payments
If a payment fails, we will attempt to collect up to three times over seven days. If payment is not received, your account may be downgraded or suspended. Disputed charges must be raised within 30 days of the billing date.
7.5 Cancellation
You may cancel your subscription at any time from the Admin panel. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months.
8. Intellectual property
8.1 QueueVIO IP
The Service, including all software, schemas, AI models, and documentation, is owned by Simm LLC and protected by copyright, trade secret, and other intellectual property laws. These Terms do not transfer any ownership to you.
8.2 Customer data
You retain all rights to data you submit to the Service ("Customer Data"). You grant us a limited, non-exclusive license to process Customer Data solely to provide and improve the Service in accordance with our Privacy Policy.
8.3 Feedback
If you provide feedback or suggestions about the Service, we may use them without restriction or compensation to you.
9. Confidentiality
Each party may have access to the other's confidential information in connection with these Terms. Each party agrees to protect the other's confidential information with at least the same degree of care it uses for its own, and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of the agreement for three years.
10. Warranty disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QUEUEVIO OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
12. Indemnification
You agree to indemnify, defend, and hold harmless QueueVIO and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) Customer Data you submit to the Service.
13. Termination
13.1 By you
You may terminate your account at any time by cancelling your subscription from the Admin panel.
13.2 By QueueVIO
We may suspend or terminate your access to the Service immediately, without prior notice, if: (a) you breach these Terms and fail to cure the breach within 5 business days of notice; (b) we are required to do so by law; (c) you engage in fraudulent or abusive activity; or (d) continued operation poses a security risk to the Service or other customers.
13.3 Effect of termination
Upon termination, your right to access the Service ceases immediately. We will retain your data for 90 days following termination, during which you may request an export. After 90 days, your data will be deleted.
14. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising from these Terms shall be resolved by binding arbitration conducted by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in English. The arbitration shall take place in Delaware. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction.
You waive any right to a jury trial or to participate in a class-action lawsuit or class-wide arbitration.
15. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Service and cancel your account before the effective date.
16. Contact
Questions about these Terms? Contact us at: